Parent’s Guide – DigitalEagle

 

As a publisher of amazing mobile games for kids and teens, we put a lot of enthusiasm in delivering fun, high-quality gameplay experiences. Since you are reading this, it means most likely that someone you care about has been playing one or all of our games!

Keeping you, or your children safe while connected to our games through your mobile device is one of our primary concerns. We also deeply care about the safety of our users, and want to ensure as much support as possible when enjoying our games. We appreciate things like age-limits, in-app purchases and privacy are all valid concerns, and want to address some of these points below.

We are doing our best when delivering our games, and because we respect our players, we are trying to make our games without any problems. If you or your child, however, ever has any problems with our games, you should be able to quickly find out how to fix them. As well as providing guides like this, that means helping you to contact the right company for your issue, whether it’s to do with payments (which will usually be Google, Apple or Windows, who process purchases and refunds) or the game itself (which will usually be us).

If we’ve missed anything below, please don’t hesitate to email us at digitaleagleapps@gmail.com Please provide us with as many specific details as possible (e.g. What happened? Do you have relevant screenshots to show the issue?) and we will reply to your message as soon as possible. Don’t worry, we speak your language. 🙂

 

WHAT ARE THE AGE LIMITS AND GENERAL POLICIES FOR DIGITALEAGLE GAMES?

All of our games are made for, and offered to people who are at least 3 years of age. You can get more details on our Terms of Service and Privacy Policy pages.

Please note: You can find published age recommendations on Google Play, Apple’s App Store on iTunes or Windows Phone Store. Maybe you noticed that green button 3+ right next to all of our games. That’s PEGI content rating. However, these age or maturity classifications refer only to the content in our games (similar to movie ratings G, PG or PG-13 in the U.S., but related to gameplay, animations, etc.). For more on how these categories are defined, visit the support websites for Apple, Google and Windows.

 

HOW CAN I MANAGE OR TURN OFF IN-APP PURCHASES?

All of our games are free to download. Please note however that our games also offer entirely optional “in-app purchases”. These purchases are never required to play the game, but can be used to enhance some elements of gameplay.

In-app purchases are paid for with real money, and are always clearly labelled as such. They’re accessible “in game”, meaning that the options to make a purchase are found within the game itself.

Important: You can easily manage the ability to make in-app purchases, adjust password protection settings, or disable in-app purchases entirely through your mobile device’s general settings. The way to do this depends on whether you’re using an Apple iOS device, like an iPhone or an iPad, a Google Android device, or a Microsoft Windows device. Either way, the instructions you need are here:

Apple iOS device in-app settings / Google Android device in-app settings / Windows Phone device How-to

 

WHO PROCESSES IN-APP PURCHASES?

Here at DigitalEagle, we don’t process payments for in-app purchases, or have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store, Google Play or Windows Phone Store (depending on your device) via your personal email address associated with that account. Receipts for these transactions are emailed to you by Apple, Google or Microsoft after each purchase (though please note that any post-purchase processes are controlled by Apple, Google or Microsoft and are subject to change by them).

 

I’VE SEEN ANOTHER SITE THAT OFFERS ME IN-GAME PRODUCTS FOR DIGITALEAGLE GAMES. CAN I BUY FROM THEM?

Beware of any third party sites that promise you enhancements for our games (like “free gem” websites, etc). These sites may collect your personal information, money, or both, and often never deliver the promised in-game products. If you want to make an in-app purchase, the safest way is simply to make the purchase through the game itself on your mobile device. Selling, redeeming or trading virtual in-game currency is otherwise not allowed by our Terms of Service.

 

MY CHILD ACCIDENTALLY MADE AN IN-APP PURCHASE. HOW DO I SEE ABOUT A REFUND?

As with most downloadable software products, items bought through our games (in-app purchases) are generally non-refundable. In some special occasions there can be exceptions, however. The transaction process is controlled by Apple (for iOS devices) or Google (for Android devices) or Microsoft (for Windows devices) and all three companies have support teams who handle refund requests.

 

For Apple (iOS) devices:

Visit Apple support and select the “Contact iTunes store support” link, then “Purchases, billing and redemption” and choose the option that fits you best.

For Google (Android) devices:

Visit Google support and perform a search, or use the ‘Contact us’ button on the page (English language site only) to reach a Google customer support representative by email or by phone.

For Microsoft (Windows) devices:

Visit the Microsoft Store Refunds/Returns page for more information.

 

I’VE RECEIVED A BILL FOR A PURCHASE I DIDN’T MAKE. WHAT SHOULD I DO IF I SUSPECT FRAUDULENT ACTIVITY?

If you or your child have never played one of our games, but suspect that there’s been fraudulent transaction activity on your account, then you should immediately contact Apple (for iOS devices) or Google (for Android devices) or Microsoft (for Windows devices) who control the transaction process.

For Apple (iOS) devices:

Visit Apple support and select the “Contact iTunes store support” link, then “Purchases, billing and redemption” and choose the option that fits you best.

For Google (Android) devices:

Visit Google support and perform a search, or use the ‘Contact us’ button on the page (English language site only) to reach a Google customer support representative by email or by phone.

For Microsoft (Windows) devices:

Visit the Microsoft website for more information on what to do if your account has been compromised.

If you’ve already contacted Apple or Google or Microsoft about suspected fraudulent activity and they’ve sent you to us, please contact us at digitaleagleapps@gmail.com . Be sure to include specific details like what happened and when, transaction ID receipts, relevant screenshots, etc.

 

WHAT’S DIGITALEAGLES’S POLICY ON PRIVACY?

Your privacy is always on the top of our minds. We don’t have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store, Google Play or Windows Phone Store (depending on your device) via your personal email address associated with that account. We’ll also always ask for your consent when it comes to sending direct marketing messages to your mobile device.

We won’t sell or disclose your personal data to third parties for their own commercial purposes. We’ll also always ask for your consent when it comes to sending direct marketing messages to your mobile device.

Read more in our Privacy Policy.

 

HOW CAN I CONTACT DIGITALEAGLE?

Like we said, we’re here to help! If you have any more questions, send us an email at digitaleagleapps@gmail.com  In your email, be sure to include any specific details that might be useful, like what happened and when, possible transaction ID receipts, relevant screenshots, etc.

Thanks for your help in making our games as safe and as fun as possible!

 

* Your friends at DigitalEagle *